FIVE presents the new web portal where dealers can search and purchase spare parts, request technical assistance and talk to FIVE experts.
Customer service is easy with the FIVE technical assistance.
On www.five-service.it, dealers always have all the information on e-bikes available directly online. Here are the main features of the service.
SPARE PARTS: a B2B e-commerce service for spare parts that makes it easy to search for a spare part using category filters and the e-bike serial number. The list of compatible spare parts shows the price reserved for dealers, the recommended retail price and the availability.
REQUEST FOR TECHNICAL ASSISTANCE: to open a help ticket and follow its progress (open, under management, closed). Whenever the status of the request is updated you receive a notification on your smartphone. The ticket is closed when the request is resolved or when the spare part is shipped (within 24 hours). In order to speed up the procedure, the sales invoice and the tests performed are requested, and it is possible to attach photos or videos of the problem.
MANUALS: e-bike and display manuals are always available for download on computers or smartphones.
MAINTENANCE: offers the possibility of registering e-bikes sold and checking the maintenance carried out.